Welcome to Cozy Vibes Store! We’re here to make your comfort journey as smooth as our super-soft loungewear. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly team at [email protected].

Product Questions

What types of products do you offer?
We specialize in theme-driven loungewear, onesies, underwear, and more for everyone! Our collections include items inspired by TV shows, movies like Nightmare Before Christmas, and various styles for Men, Women, and all comfort-seekers. Explore our Featured Collections to find wearable art that tells your story.
How do I choose the right size?
We offer a “Shop By Size” menu to help you find the perfect fit. Our products are designed for ultimate comfort, so check the size guide in each product description for detailed measurements. If you’re unsure, feel free to contact us for personalized advice!
Are your products suitable for all seasons?
Absolutely! Our loungewear is crafted from super-soft materials that provide year-round comfort. Whether it’s a cozy onesie for winter or lightweight loungewear for summer, we’ve got you covered with styles for every season.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most regions, but unfortunately, we cannot deliver to some areas in Asia and remote locations. If you’re unsure about your location, just place an order, and we’ll notify you if there are any issues.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping: Costs $12.95 and uses DHL or FedEx, with delivery in 10-15 days after dispatch.
– Free Shipping: Available on orders over $50, using EMS, with delivery in 15-25 days after dispatch.
All orders take 1-2 days to process before shipping.
How long will my order take to arrive?
After processing (1-2 days), your order will be on its way! Standard Shipping takes 10-15 days, while Free Shipping takes 15-25 days. We use trusted carriers like DHL, FedEx, and EMS to ensure your cozy pieces arrive safely.
Can I track my order?
Yes! Once your order is dispatched, we’ll send you a tracking number via email so you can follow your comfort journey every step of the way.

Returns & Exchanges

What is your return policy?
We want you to love your cozy items! If you’re not completely happy, you can return unworn products within 15 days of receipt. Please contact us at [email protected] to initiate a return.
How do I start a return?
Simply email us with your order details and reason for return. We’ll guide you through the process and provide a return address. Note that return shipping costs are the customer’s responsibility unless the item is defective.
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. It will be credited to your original payment method.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are secure and encrypted to protect your information.
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account lets you track orders faster and save your preferences for a smoother shopping experience next time.
Is my payment information safe?
Absolutely! We use industry-standard encryption to keep your data secure. We never store your full payment details on our servers.

General Inquiries

How can I contact customer service?
We’d love to hear from you! Email us at [email protected] for any questions or support. Our team is here to help make your Cozy Vibes experience wonderful.
Do you offer discounts or promotions?
Yes! Keep an eye on our website and sign up for updates to hear about special offers, like free shipping on orders over $50 and seasonal sales.
What makes Cozy Vibes Store unique?
We’re all about delivering moments of comfort and self-expression through theme-driven designs. From Nightmare Before Christmas to TV shows, our loungewear is more than just clothing—it’s wearable art that lets your personality shine!

Thank you for choosing Cozy Vibes Store! We’re committed to wrapping you in comfort and style. If you have more questions, don’t hesitate to reach out. With cozy vibes,
The Cozy Vibes Store Team

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