Privacy Policy

Welcome to Cozy Vibes Store! At Cozy Vibes Store (“we,” “our,” or “us”), we believe that your privacy should be as comfortable as our loungewear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website creepycostumestore.com or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Identity Data: Name, username, or similar identifier
• Contact Data: Billing address, delivery address, email address, and telephone numbers
• Financial Data: Payment card details (processed securely through our payment processors)
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
• Usage Data: Information about how you use our website, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

2. How We Use Your Information

We use the information we collect in the following ways:

• To process and fulfill your orders for our cozy products (loungewear, onesies, underwear, and themed collections)
• To manage your account and provide customer support
• To process your payments and prevent fraudulent transactions
• To provide, support, and improve our website and services
• To recommend products you might like based on your browsing and purchase history
• To send you promotional communications about new products, special offers, or other information which we think you may find interesting (only with your consent where required by law)
• To comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing (For EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information collected and the specific context in which we collect it. We may process your personal information because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and is not overridden by your rights
• To comply with the law

4. Data Sharing and Disclosure

We may share your information with third parties only in the ways that are described in this privacy policy:

• Service Providers: We share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Payment Processors: When you make purchases, we process your payments through secure third-party payment processors like PayPal and credit card processors. These companies have their own privacy policies, and we encourage you to read them.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without providing you notice, except as described in this Privacy Policy.

5. International Data Transfers

As we serve customers globally (excluding some areas in Asia and remote locations), your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information. We use industry-standard encryption (SSL) technology to protect your payment information during transmission. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

While we have implemented reasonable security measures, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our policies.

For tax purposes, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they stop being customers.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for the following purposes:

• Essential Cookies: Required for the operation of our website, including secure payment processing
• Functionality Cookies: Recognize you when you return to our website and remember your preferences
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how visitors move around our website
• Targeting Cookies: Record your visit to our website, pages you have visited, and links you have followed to make our advertising more relevant to your interests

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Children’s Privacy

Our website does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

With cozy vibes,
The Cozy Vibes Store Team