Our Return Philosophy
At Cozy Vibes Store, we believe your shopping experience should be as comfortable as our loungewear. If your cozy purchase doesn’t meet your expectations, we’re here to help make it right. We want you to love every item as much as we do!
Return & Exchange Basics
- Return Window: 15 days from the delivery date
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- Return Shipping: Customers are responsible for return shipping costs
- Refund Method: Refunds will be issued to your original payment method
Step-by-Step Return Process
Step 1: Initiate Your Return
Contact our customer care team within 15 days of receiving your order to start the return process.
Step 2: Complete the Return Form
Fill out our simple return form (template provided below) and include it with your return package.
Step 3: Package Your Items
Securely package the items you’re returning in their original condition with all tags attached.
Step 4: Ship Your Return
Ship your return to our fulfillment center using a trackable shipping method:
Return Address:
Cozy Vibes Store
Returns Department
1643 Dawson Drive
Jacksonville, US 72099
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Cozy Vibes Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items, sizes, quantities] Reason for Return: [Size issue, style preference, etc.] Preferred Resolution: [Refund / Exchange for (specific item)] Customer Name: [Your Full Name] Email Address: [Your Email Address]
Thank you for your assistance!
Best regards,
[Your Name]
Refund Information
Processing Time
- Once we receive your return, please allow 3-5 business days for processing
- Refunds will be issued within 7-10 business days after processing
Refund Method
- Credit/Debit Cards: Refunded to your original payment method (Visa, MasterCard, JCB)
- PayPal: Refunded to your PayPal account
- Original Shipping Costs: Non-refundable unless return is due to our error
Exchange Process
Prefer to exchange for a different size or style? Here’s how:
- Follow the same return process outlined above
- Clearly indicate in your return request that you’d like an exchange
- Specify the replacement item(s) you prefer
- We’ll ship your exchange once we receive your return
- Exchanges are subject to product availability
Important Exceptions
For health and safety reasons, the following items cannot be returned or exchanged unless defective:
- Underwear (all types)
If you receive defective underwear, please contact us immediately with photos of the issue.
Damaged or Defective Items
Received a damaged or defective item? We’re sorry! Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and cover all shipping costs.
Need Help?
Our customer care team is here to assist you with any return or exchange questions:
Email: [email protected]
Response Time: Within 24-48 hours
Business Hours: Monday-Friday, 9AM-5PM EST
We’re committed to ensuring your Cozy Vibes Store experience is completely comfortable!
With cozy vibes,
The Cozy Vibes Store Team