Welcome to Cozy Vibes Store
Hello and welcome to Cozy Vibes Store! We’re so glad you’re here. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing creepycostumestore.com and placing an order, you agree to these terms. We’ve tried to make everything clear and straightforward, but if you have any questions, please don’t hesitate to contact our friendly customer care team.
1. Our Products and Services
Product Description
At Cozy Vibes Store, we specialize in comfortable, high-quality loungewear, onesies, underwear, and themed apparel inspired by popular culture like TV shows and movies (including our Nightmare Before Christmas collection). We strive to provide accurate product descriptions, images, and sizing information to help you make the perfect selection.
Style and Quality
Our products are designed with comfort and style in mind, perfect for relaxing at home or enjoying cozy moments. We pay close attention to fabric quality, construction, and design details to ensure your Cozy Vibes items become favorites in your wardrobe.
Product Availability
All products are subject to availability. We work hard to maintain adequate stock levels, but occasionally items may sell out faster than anticipated. If an item becomes unavailable after you’ve placed an order, we’ll notify you promptly and offer alternatives or a full refund.
2. User Responsibilities
Account Information
When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Proper Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
Age Restrictions
Our website is intended for users who are at least 18 years old or the age of majority in their jurisdiction. If you are under 18, you may use our website only with the involvement of a parent or guardian.
3. Orders and Payment
Placing an Order
When you place an order through our website, you are making an offer to purchase goods subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. Your payment card details are encrypted and processed by our secure payment gateway. We do not store your complete payment card information on our servers.
Pricing and Taxes
All prices are listed in US dollars unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed. You are responsible for any customs duties, taxes, or other fees associated with your order in your country of residence.
Order Confirmation
After placing an order, you will receive an email confirmation with your order details. This email is an acknowledgment that we have received your order, but it does not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation that the goods have been dispatched.
4. Shipping and Delivery
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods
We offer two shipping options:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping – via EMS for orders over $50 (15-25 business days after shipping)
Shipping Regions
We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact our customer care team before ordering.
Delivery Responsibilities
Once your order has been shipped, responsibility for the package transfers to you. We are not responsible for any delays in delivery once the package has been handed to the shipping carrier. If your package is lost or damaged during transit, please contact us immediately, and we will work with the shipping carrier to resolve the issue.
Customs and Import Duties
For international orders, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
5. Returns and Exchanges
Return Policy
We want you to love every Cozy Vibes item as much as we do! If something isn’t quite right, you may return most items within 15 days of delivery. To be eligible for a return, items must be unworn, unwashed, and in original packaging with all tags attached.
Return Process
To initiate a return:
- Contact our customer care team within 15 days of receiving your order
- Complete and include our return form with your package
- Securely package the items in their original condition
- Ship your return to our fulfillment center using a trackable method
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Refunds
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued within 7-10 business days after processing to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you prefer to exchange for a different size or style, follow the same return process and clearly indicate in your return request that you’d like an exchange. We’ll ship your exchange once we receive your return, subject to product availability.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless defective:
- Underwear (all types)
If you receive defective underwear, please contact us immediately with photos of the issue.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and cover all shipping costs.
6. Intellectual Property
Our Content
All content on this website, including images, text, graphics, logos, button icons, and software, is the property of Cozy Vibes Store or our content suppliers and protected by international copyright laws. The compilation of all content on this site is our exclusive property.
Licensed Themes
Some of our products feature designs based on licensed properties (such as Nightmare Before Christmas and TV shows). These designs are used under license, and all associated intellectual property rights remain with their respective owners. Your purchase does not grant you any rights to reproduce or distribute these designs.
User-Generated Content
By submitting any content to our website (such as reviews, comments, or photos), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
7. Limitation of Liability
General Limitation
To the fullest extent permitted by applicable law, Cozy Vibes Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of or inability to access or use the service
- Any conduct or content of any third party on the service
- Any content obtained from the service
- Unauthorized access, use, or alteration of your transmissions or content
Maximum Liability
In no event shall Cozy Vibes Store’s aggregate liability for all claims relating to the service exceed the greater of $100 USD or the amount you paid Cozy Vibes Store, if any, in the past 12 months for the services giving rise to the claim.
Product Use
You agree to use our products as intended and in accordance with any care instructions provided. We are not liable for any damages resulting from improper use, care, or alteration of our products.
8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your information when you use our website.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions. Please review these Terms and Conditions periodically for changes. The “Last Updated” date at the top of this page indicates when these Terms and Conditions were last revised.
10. Governing Law and Dispute Resolution
Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Florida.
Dispute Resolution
In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms and Conditions or the breach thereof, the parties shall use their best efforts to settle the dispute. If the parties cannot resolve the dispute through negotiation, either party may submit the dispute to mediation before pursuing other available remedies.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: [email protected]
- Response Time: Within 24-48 hours
- Business Hours: Monday-Friday, 9AM-5PM EST
- Mailing Address: Cozy Vibes Store, 1643 Dawson Drive, Jacksonville, US 72099
12. Final Notes
Thank you for taking the time to read our Terms and Conditions. We’re committed to ensuring your Cozy Vibes Store experience is completely comfortable and hope you love our products as much as we do. If any part of these terms is unclear or you have questions, please reach out – we’re here to help!
With cozy vibes,
The Cozy Vibes Store Team